Frequently Asked Questions

We focus on premium-style items and designer-inspired looks. We are not affiliated with any brand owners unless clearly stated on the product page.

Check the size notes on the product page first (some models fit larger/smaller). If you’re between sizes, we usually recommend sizing up for comfort. Still unsure? Message support with your usual size + foot length (cm).

Processing is typically 1–3 business days. Delivery time depends on your country and shipping method. Once shipped, you’ll receive a tracking link by email.

Yes, we ship to many countries. If your location isn’t available at checkout, contact us and we’ll help you.

Yes. As soon as your order is shipped, you’ll get a tracking link via email. Please also check your spam/junk folder.

Returns/exchanges are possible if the item is unused and in original condition. Contact us as soon as possible after delivery and we’ll guide you through the steps.

Contact support with your order number + clear photos within 48 hours of delivery. We’ll fix it quickly with a replacement or another solution depending on the case.

For shoes: wipe with a soft cloth, avoid harsh chemicals, and store away from heat. For clothing: follow the wash label; when in doubt, wash cold and air dry to keep the fit and print clean.

You can pay with the options available at checkout (card, local methods, and more depending on your country). If you offer crypto payments, you can also direct customers to your crypto payment page.

If your order hasn’t been processed yet, we can usually update it. Contact support ASAP with your order number and what you want to change.

Yes. If you want to resell, contact us with your country, your platform (IG/TikTok/site), and estimated monthly volume. We’ll reply with the next steps.

Use the Contact page or email us at support@eliteplugz.com. We reply as fast as possible (usually within the same day).